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Gliffy
imageAttachmentIdatt1013842239
macroIdd90db942-3477-4d99-870c-43f3921f9083
baseUrlhttps://saasplications.atlassian.net/wiki
namesupport issues flow
diagramAttachmentIdatt1013809464
containerId1013875011
timestamp17113776490521711404728210

Flow dashboard

Filters

  1. Customer

  2. Person

Grid > right click to move up or down

Swim lanes

Defining

(defining, estimate)

Ready

(Defined)

In Progress

Test

Document

Unread

MM-123 want more help

FK-123 need help here

Estimate Required

BD-223 Integration with xyz

SS-123 new shuttle screens

Urgent

FK-111 store checklists

(4hr)

FK-112 Store batches

(2hr)

MM-112 warehouse movements

SS-22 pickups screen

Issue Dashboard for customers (Qty by employee)

Can multi-select priority Filter

...

Can filter “Awaiting customer”

Customer

Urgent

Top3

High

Normal

When time

Total

Employee 1

1

3

12

40

56

Employee 2

10

5

15

etc

Totals

71

Issue Prioritisation

...

(customer filtered to only them as customer

Customer filter for internal staff

able to move issues up / down

Unread at top

Customer priority planner

Priority

Creator

Ref#

Name

Status

Billble

Billable $

1

Harry B

FK1234

Website integration via ftp

in progress

$5,000

2

Sarah T

Move to 12

3

Move to 3

Once logged in System > Support System

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