...
Customer raises bug
John (or Paul) review the problem
Customer is asked for more information
Cancel - optional - need outcome (training required)
Can reproduce
| Gliffy | ||
|---|---|---|
|
Status of issue | ||
|---|---|---|
New / unread | ||
Clarifying | Wait on customer Wait on SaaSplications | |
Ready | ||
Closed | ||
Cancelled | ||
Status of task | Task types | |
Draft | Investigate | |
Quote | Design | |
Plan | Build | |
Approved | Test | |
In Progress | Document | |
Completed | Configure | |
Rejected | ||
Cancelled |