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  • Each Return must be linked to the original Order
    • Return Credits must use the amount paid on the original order for the credit
  • If a transaction is expected to be created (Credit note, replacement order)- it will wait until all items on the return that possibly could be included are decided
    • Eg if one item is Credit only and another is return-inspect-credit then the credit will not be created until the item that must be inspected has been done.
  • Returns that must be picked up (see Return Actions table below) will be added to the daily run sheet and printed in queue before any order for the same outlet
    • Drivers will have a sheet of paper to know to pickup the items
  • Replacement orders (when required) will be created regardless of an existing order for the outlet
    • Link to be shown to the initiating return
  • Items that are returned are inspected and either put back into stock, samples or scrapped. Both samples and scrap values are written off.
    • Journals created as this happens
    • Return bays
      • The default return bay, ambient or chilled as required.
      • The bays that this article has been in, with the most recent first.
      • Other bays that match the Storage Requirement of the article.
      • Other bays.
      • If text is entered as a filter then bays that match the text filter will be listed first.
  • Returns have an Authorisation process
    • manager to approve from Dashboard (Awaiting Authorisation status) use "Confirm" to progress.

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