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Select the reason for returning the item. One of:
- Order ErrorErrors
- Rep made an error
- Customer made an error
- Picking / Shipping Error
- wrong item was sent to the customer
- more was sent than ordered
- Goods Damaged in transit
- Goods Damaged in use
- Defective Goods
- Goods not wanted
- Short Dated Goods
- for perishable products
- Wastage
- Common if a customer can return unsold items eg expiring product
- Product Recall
- Sale or Return
- product that it is agreed the customer can return if not able to resell
- Other - not in above list
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- Replace Only
- if the customer has a problem with what you have sent and simply wants it replaced - ie colour
- Credit /refund Only
- no need to send anything or return anything
- Credit will be created
- Refund screen will open = only save it if you plan to send a refund - otherwise close the screen without saving
- Return Only
- Will inspect the return item
- Refund then Return
- Create Credit Note n Refund Immediately - await product return
- Replace then Return
- Send a replacement and wait for a return
- Return and Send Alternate
- Expect a return but do not wait for it to send an alternate
- Send Alternate then Return
- Send alternative immediately expect return
- Return-Inspect-Refund
- Refund approval is required after return inspection
- Return-Inspect-Replace
- Replacement will require approval after the inspection
- Invoice
- if an additional item was sent but not invoiced
RA's for items that were not on an original order
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