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Sale or Return items cannot be returned using an RA.
Returns are always directly related to a single Sales order and hence can use the cost of the product on that order for the credit note.
Starting a Return Authorisation from a Sales Order
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Alternatively you can start directly from the RA screen - then
- choose from products sold in the last 3 months
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- (List of Articles)
- List of Orders to find the
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- orders that included that Article
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- .
Once you have selected the Item involved
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