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Enter what is being returned, the reason, the action to take and any claim % likely on the supplier.
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Units are only available if the Article has a Pack Size >1. Units are a fraction of a Pack and the smallest qty that can be returned. For Example if a product is sold as: Qty/Unit = Pack, Pack size = 4, UOM = 6 bottles... Then 24 Bottles are in a pack and 6 bottles are in a Unit and 6 bottles is the smallest qty that can be returned. |
RA's for items that were not on an original order
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The next step will depend on the lines of the RA
- If any line is return / inspect / credit - requires inspection prior to credit the entire RA will await inspection before any credit is created
- If any line is Return prior to replacement order the entire RA will await return
- If no items require inspection or return the credit note will be created.
Inspecting Returns
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The user will require the secure feature Secure Features
The Warehouse will default to the same warehouse as the original order
Attach photos if required to each line - these will later be available to supplier claims.
Return To Stock
- If the item is perishable then the stock will be returned to the 'Default Chilled Return Bay' of the Warehouse, if any, otherwise to the 'Default Chilled Return Bay' of the host company.
- If the item is not perishable then the stock will be returned to the 'Default Ambient Return Bay' of the Warehouse, if any, otherwise to the 'Default Ambient Return Bay' of the host company.
Delivery Error = no COGS Required
If Reason is 'Delivery Error' and Action is 'Return and Inspect' then 'Return To' must be Stock. No stock is returned to inventory and no COGS journal is written because this item was over-delivered and was never taken out of stock.
COGS Journal's are written as stock is returned
A COGS journal is written for each item inspected as well as those with Action 'Credit Only' or 'Replace Only'
The GL account for the credit line of the COGS journal will be:
- If the Reason is 'Defective Goods' or 'Goods Damaged(Not Delivered)' and there is a 'Cost of Sales - Faulty Stock' account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Sales tab then this account.
- If the original sales order used a Sales Order Profile to determine the COGS account to be used for the order then that account.
- Otherwise the 'Cost of Sales' account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Sales tab.
The GL account for the debit line of the COGS journal will be:
- If the item is returned to Stock then the 'Default Stock Asset' account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Stock/Manufacturing tab.
- If the item is returned to Samples and there is a Samples account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Stock/Manufacturing tab then this account.
- If the item is returned to 'Supplier Claim' or if the Reason is 'Supplier Support' and the Action is 'Credit Only' or 'Replace Only'
- If the supplier has a 'Supplier claim GL acct' on the Creditor form (Creditors menu, Creditor Maintenance) Creditor tab then this account.
- The item must have a Claim% greater than 0.
- Otherwise the 'Stock Write Off' account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Stock/Manufacturing tab.
- If the supplier has a 'Supplier claim GL acct' on the Creditor form (Creditors menu, Creditor Maintenance) Creditor tab then this account.
- If the Reason is Wastage and there is a Waste account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Stock/Manufacturing tab then this account.
- Otherwise the 'Stock Write Off' account on the 'Maintain GL Control' form (Administration menu, Control, Maintain GL Control) Stock/Manufacturing tab.
After Inspection - Decision Required
When all of the lines of a Return have been inspected then
- If none of the items require a credit or if the credit note has already been created then the Return will be Closed.
- Otherwise the return Status will change to 'Decision Required'.
A user with the secure feature Secure Features will need to Authorise the creation of replacement orders and credit notes by choosing "Confirm" from the status menu.
Credit Note Created
If any of the items in the Return require a credit then a Credit Note will be created.
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If ANY of the items in the Return require inspection before credit (i.e. Actions 'Return-Inspect-Credit' or 'Return-Inspect-Replace') then the credit note will be created after the Return has been Confirmed after Inspection, otherwise the credit note will be created after the Return has been Approved after submission. |
- The Credit Note will always credit the items in the original order.
- The GL account on the debit line of the credit note will be the same as the GL account on the original order invoice for that item.
Note that the Credit Note is linked to the replacement order, if any, otherwise it is linked to the original order.
Replacement Order
If any of the items in the Return require replacement then a replacement order will be created.
If the Reason is 'Order Error' and the Action is 'Return-send correct item' then the replacement order will be for the item wanted by the customer, otherwise it will be for the originally ordered item.
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If ANY of the items in the Return require inspection before credit (i.e. Actions 'Return-Inspect-Credit' or 'Return-Inspect-Replace') then the replacement order will be created after the Return has been Confirmed after Inspection, otherwise the replacement order will be created after the Return has been Approved after submission. |
Supplier Claims
Where you plan to claim on a supplier use Supplier Claims
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