...
Enter what is being returned, the reason, the action to take and any claim % likely on the supplier.
RA's for items that were not on an original order
| Note |
|---|
If a Return Authorisation is to be created for only items that were not in the original order, e.g. an item that was not ordered but was delivered, then click 'Create an empty RA to add items not in order'. |
RA Reasons
- None
- Order Error = the sales order was entered incorrectly
- Delivery Error = the product was sent in error to this customer and was not on the sales order
- Goods Damaged (Not Delivered) = returned before being delivered to the customer
- Goods Damaged (Delivered)
- Defective Goods = some defect not related to delivery damage
- Short Dated Goods
- Wastage = the stock is considered wastage and the customer wants the supplier to remove it
- Product Recall
...
Action | Potential Reason | Replacement order | Inspect before next step | Credit | Inspect after next step | Invoice |
|---|---|---|---|---|---|---|
| Replace Only | X | X | scrap | |||
| Credit Only | X | scrap | ||||
| Replace-Return-Inspect | X | X | X | |||
| Return-send correct item | Order Error | Item wanted | X | X | ||
| Return-send correct item | Delivery error | Item ordered | X | X | ||
| Return-Inspect-Credit | X | X | ||||
| Return-Inspect-Replace | X | X | X | |||
| Return and Inspect | X | |||||
| Invoice | X |
RA's Cannot include Action of "Invoice" with any other Action
| Note |
|---|
A Return Authorisation cannot include items with an Action of Invoice as well as items to be replaced. If this is required then create 2 separate Return Authorisations |
...
Cannot use units if no pack size and unit size not pack. Eg Quantity unit of Pack, Pack size >1 if want to return a unit. 4x6 Pack can only return a 6Pack not a single bottle.
...