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The Customer has to return items not sold to receive the credit
Normal return in Sales or Return is in Units (not Packs) - so the correct number of units are required.
Sale or Return is limited by Stock Article
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Once Approved - Create the Credit Note for the Returns Claim
Return Authorisations (RA)
Return Authorisations are to manage stock returned for various reasons that then require decisions about credit, replacement, stock writeoffs and Supplier claims
RA's can be either Packs (As sold) or units (as per units per pack).
Starting a Return Authorisation
A Return Authorisation can be started from a Sales Order - The RA will then have the price the product was sold at and hence the credit due.
Alternatively you can start directly from the RA screen - then choose from products sold in the last 3 months - to find the order for that Article and hence the credit due.
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Sale or Return Items cannot be returned using the RA |
Cannot use units if no pack size and unit size not pack. Eg Quantity unit of Pack, Pack size >1 if want to return a unit. 4x6 Pack can only return a 6Pack not a single bottle.
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