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- Creating a Return Authorisation
- Sending Alternative product
- Inspecting returns
- Returning to stock or scrapping
- Claiming from the supplier
Return Authorisations (RA)
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A user with the secure feature Secure Features will need to Authorise the creation of replacement orders and credit notes by choosing "Confirm" from the status menu.
Credit Note Created
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If any of the items in the Return require a credit then a Credit Note will be created.
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Note that the Credit Note is linked to the replacement order, if any, otherwise it is linked to the original order.
Replacement Order
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If any of the items in the Return require replacement then a replacement order will be created.
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| Note |
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If ANY of the items in the Return require inspection before credit (i.e. Actions 'Return-Inspect-Credit' or 'Return-Inspect-Replace') then the replacement order will be created after the Return has been Confirmed after Inspection, otherwise the replacement order will be created after the Return has been Approved after submission. |
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Supplier Claims
Where you plan to claim on a supplier use Supplier Claims
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