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- Return of product provided to customers that they can return if they do not sell (Sale or Return)
- General Returns (Return Authorisations)
Manages the returns to claim process
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Starting a Return Authorisation from the RA screen
Alternatively you can To start directly from the RA screen
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Then the list of Sales Orders will be shortened to those that included that Article - the order / invoice involved is required to get the price paid by the customer.
Once a Sales Order has been identified that has items being returned
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The Return quantity must be less than the ordered quantity unless a delivery error .has occured
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Units are only available if the Article has a Pack Size >1. Units are a fraction of a Pack and the smallest qty that can be returned. For Example if a product is sold as: Qty/Unit = Pack, Pack size = 4, UOM = 6 bottles... Then 24 Bottles are in a pack and 6 bottles are in a Unit and 6 bottles is the smallest qty that can be returned and they will be returned as 1 Unit Units cannot be replaced if the stock article usage does not include "Sell" - only packs can be replaced. |
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- Order Error
- Picking / Shipping Error -
- wrong item was sent to the customer
- more was sent than ordered
- Goods Damaged
- Defective Goods
- Goods not wanted
- Short Dated Goods (
- for perishable products
- Wastage (
- Common if a customer can return unsold items eg expiring product
- Product Recall
- Sale or Return - Return
- product that it is agreed the customer can return if not able to resell
- Other - not in above list
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This is the action the system will take.
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If any lines on the RA require inspection - all items will wait for the inspection. So if you want to send replacements immediately - put them onto a separate RA |
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