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- /wiki/spaces/SI/pages/33055182 - specifically for items that you or your supplier has nominated will be free for the end customer to return if they are not sold
- A Sale or Return may result in a Supplier Claims based on supplier funded promotions, Customer Returns, Stock Write offs if the supplier provides you with a credit
- Normal Returns process - where items are returned and you decide on the action to take .- see below
Normal Returns Process
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Use the Returns Dashboard to monitor and manage Returns
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Using
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Returns
How to use the Perishable Items Returns Process
Overview
The returns process for Perishable items is designed to allow a sales rep, a truck driver or a customer to initiate a return easily.
Returns can result in
- A credit
- An order being Created
- A replacement being sent out
- An alternative item being sent out
- An inspection on stock being returned
- Return to stock if passes inspection
- Write off stock if does not pass inspection
- Any of the above could also result in a claim on the supplier
Return Rules
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Returns will follow the following general rules:
- Each Return must be linked to the original Order
- Return Credits must use the amount paid on the original order for the credit
- If a transaction is expected to be created (Credit note, replacement order)- it will wait until all items on the return that possibly could be included are decided
- Eg if one item is Credit only and another is return-inspect-credit then the credit will not be created until the item that must be inspected has been done.
- Returns that must be picked up (see Return Actions table below) will be added to the daily run sheet and printed in queue before any order for the same outlet
- Drivers will have a sheet of paper to know to pickup the items
- Replacement orders (when required) will be created regardless of an existing order for the outlet
- Link to be shown to the initiating return
- Items that are returned are inspected and either put back into stock, samples or scrapped. Both samples and scrap values are written off.
- Journals created as this happens
- Returns have an Authorisation process
- manager to approve from Dashboard (Awaiting Authorisation status) use "Confirm" to progress.
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