| Table of Contents |
|---|
Overview
Used to:
- Track customers request for service
- Keep the consultant informed of progress
- Track items about an item being serviced
- Original complaint
- Receipt of the items
- Person who fixed the items
- Parts used
- Labour used
- Notes about the repair
- Email communication with customer and consultant
- Capture serial numbers
- Return of the items to the customer Note a Service Order Replacement is used when a returned item requires an inspection or service prior to re-stocking
...