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Customers are individuals making bookings using an online website after authentication
Referring organisations may provide a LOGO image to display to referred customers
The booking screen may be a single page - or setup as a stepped wizard
The customer may make a return booking and pay for it all at the same time
The payment is online and the booking if not paid is not retained by the system
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Booking screen
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The fields can be arranged in any order or as a simpler stepped wizard easily
Phone number is setup on the host company > Contact Types > Key = CUSTOMERHOTLINE
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The customer will then receive a booking confirmation email with an attached invoice
If the customer logs in again and has an existing booking they will see it at the top of the screen - see the green line
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The booking will then be ready for adding to a Bus Run
Booking confirmation email template
Email Template for the booking confirmation
Usage context = Booking
System Usage = Order/Booking Payment Receipt
Recipients Role = Customer
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Booking Time calculations
Bookings use the following logic to calculate times
The
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destination must be on the booking
The address must be on the booking with a suburb/postcode
The date must be entered
A time is required
Flight or ship time
Booking changes
The customer has not been allowed to make changes to their bookings - they will need to make a phone call.
If a booking has already been paid for it cannot be changed
it can be cancelled and a replacement booking entered
Bus Runs that are a number of Routes
Bus runs have Legs and each Leg can be a route.
Bookings will attach to routes based on time
Bus runs that are Ad-hoc
Bus Runs have Legs and each leg is TO or FROM a destination (or group of destinations where they are linked using a TAG).
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View their runs today and in the future
Confirm they have done a vehicle check
Start their run
Be shown the next address to go to
Mark passengers on-board / missed / or end of leg
Back to 4 until day is finished
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End to End flow of a shuttle booking
The system include full financials (GL/AP/AR etc)
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Pricing logic
Each customer may use a different pricing logic - below is an example
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