Shuttle Bus Business Overview

Shuttle buses run between

1. Destinations (eg airport / seaport)

2. Addresses

   1. The price of the fare depends on the area

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1. 1. of the Address

   2. The address may be selected from a list (for example a list of hotels)

Broadly there are two types of shuttle runs

1. Ad-Hoc - built as bookings are received - common with:

   1. Areas with sporadic bookings

   2. Private addresses

2. Route - scheduled runs

   1. Some stops are made even if no booking exists

   2. Strict schedule adherence

   3. Bookings can auto-attach easily

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Definitions

1. States of Operation - a shuttle run will normally only travel in a single state

2. Destinations Serviced - eg airport with address and terminals

   1. Hubs are a grouping of destinations

3. Areas serviced for the destinations

   1. ie Areas that do have a travel time to the destination chosen are not serviced

4. Services offered

   1. normally a default service and an alternate service eg( Shuttle or Private Vehicle)

5. Customer Online customer booking portal including CC and Payment

6. Planning Ad-Hoc Bus Runs from bookings

7. Driver Drivers Portal marking onboard / missed

8. Delegations

   1. to others (A need to Pay others)

   Delegations

   1. from others (A need to Collect payment from others)

Customer online

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Booking and Payment

1. Customers are individuals making bookings using an online website after authenticationThe URL that customers access may have a variable used to link to a referring organisation and show the referring organisations logo

   1. Referring organisations may provide a LOGO image to display to referred customers

2. The booking screen may be a single page - or setup as a stepped wizard

3. The customer may make a return booking and pay for it all at the same time

4. The payment is online and the booking if not paid is not retained by the system

An example booking screen after login

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The customer will then receive a booking confirmation email with the booking information and also an attached invoice PDF.

Booking confirmation email template

• Email Template fo for the booking confirmation

  • Usage context = Booking

  • System Usage = Order/Booking Payment Receipt

  • Recipients Role = Customer

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The booking will then be ready for adding to a Bus Run

Booking changes

The customer has not been allowed to make changes to their bookings - they will need to make a phone call.

Bus Runs that are a number of Routes

Bus runs have Legs and each Leg can be a route.

Bus runs that are Ad-hoc

Bus Runs have Legs and each leg is TO or FROM a destination (or group of destinations where they are linked using a TAG).

Ad-hoc runs do not pickup and drop off at the same time.

Ad-hoc bus runs are common where there is not sufficient volume to have regular cycles. This is very common in the Shuttle Bus industry.

Planning Ad-Hoc Bus Runs

Ad-Hoc runs do not follow a schedule and bookings are commonly manually planned.

The run is made up of Legs - TO or FROM destinations.

1. Bookings can only be appended to legs that support the booking direction and destination

A view of the day and bookings shows

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