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Have they had this therapy before ? (indicator in POS ?)
No - advise basic information about the treatment
Note system will send on the survey questionnaire form for client to complete prior to appointment if required
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Select Therapist > then available dates > then available time
Verbally ask them if they have been to the clinic before or if they have had the particular therapy before to then advise basic information about the treatment
alert Alert if person has not had this therapy before (will require initial / get survey)
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On last page of POS ?
from Rich Text Field on host company (HC > System Features > Cancellation policy Concertina- Checkbox required for staff to tick they have advised the cancellation policy for first time customersevery customer
- Summary to be in order of group by date > order by time
Email template sent after checkout process to have cancellation policy
Deposits for session and HiCaps
HiCaps is not checked - however some health funds may pay full amount and the clinic can agree to drop the deposit requirement with the expectation that the balance will be later paid
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Completed Sessions Check Private Health Fund Rebate Amounts
Deposit may be waived on booking if heath fund is expected to cover it all
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Take Credit Card Payment
Via Tyro swipe (card present)
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