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Creating an RA
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- Each Return must be linked to the original Order
- Return Credits must use the amount paid on the original order for the credit
- If a transaction is expected to be created (Credit note, replacement order)- it will wait until all items on the return that possibly could be included are decided
- Eg if one item is Credit only and another is return-inspect-credit then the credit will not be created until the item that must be inspected has been done.
- Returns that must be picked up (see Return Actions table below) will be added to the daily run sheet and printed in queue before any order for the same outlet
- Drivers will have a sheet of paper to know to pickup the items
- Replacement orders (when required) will be created regardless of an existing order for the outlet
- Link to be shown to the initiating return
- Items that are returned are inspected and either put back into stock, samples or scrapped. Both samples and scrap values are written off.
- Journals created as this happens
- Return bays
- The default return bay, ambient or chilled as required.
- The bays that this article has been in, with the most recent first.
- Other bays that match the Storage Requirement of the article.
- Other bays.
- If text is entered as a filter then bays that match the text filter will be listed first.
- Returns have an Authorisation process
- manager to approve from Dashboard (Awaiting Authorisation status) use "Confirm" to progress.
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Reasons (Columns) vs Actions (Rows) | Customer Order Error | Delivery Rep/Agent Order Error | Picking/Shipping Error | Goods Damaged (Not Delivered) | Goods Damaged (Delivered) | Defective Goods | Short Dated Goods | Product Recall | Over Delivery* |
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Comments | Never sends Replacement | Only return send correct item. | Can only credit or replace | Must inspect on return - cannot just replace or credit | Must be inspected | Must be inspected | Return-inspect-credit. | Return or invoice only options | |
Credit Only | Create Credit |
| Create Credit |
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Replace return inspect |
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| Replacment order, return inspection. | Replacment order, return inspection. | Replacment order, return inspection. | Replacment order, return inspection. | Replacment order, return inspection. |
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Return inspect credit | Return Inspection, Approval, Credit |
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| Return Inspection, Approval, Credit | Return Inspection, Approval, Credit | Return Inspection, Approval, Credit | Return Inspection, Approval, Credit |
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Return inspect Replace | Return Inspection, Approval, Replacement Order |
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| Return Inspection, Approval, Replacement Order | Return Inspection, Approval, Replacement Order | Return Inspection, Approval, Replacement Order | Return Inspection, Approval, Replacement Order |
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Replace only |
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| Replacement order | Replacement order |
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Send Correct item - return incorrect item | Replacement order, Return Inspection, Approval | Replacement order, Return Inspection, Approval | Replacement order, Return Inspection, Approval |
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Return only |
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| Inspect Return | |
Invoice only |
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| Order and associated invoice for additional items created | |
| Return and Send Alternate | Return Inspection, Approval, Replacement order | Return Inspection, Approval, Replacement order | Return Inspection, Approval, Replacement order |