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Creating an RA
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Reasons (Columns) vs Actions (Rows) | Customer Order Error | Delivery Rep/Agent Order Error | Picking/Shipping Error | Goods Damaged (Not Delivered) | Goods Damaged (Delivered) | Defective Goods | Short Dated Goods | Product Recall | Over Delivery* |
|---|---|---|---|---|---|---|---|---|---|
Comments | Never sends Replacement | Only return send correct item. | Can only credit or replace | Must inspect on return - cannot just replace or credit | Must be inspected | Must be inspected | Return-inspect-credit. | Return or invoice only options | |
Credit Only | Create Credit |
| Create Credit |
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Replace return inspect |
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| Replacment order, return inspection. | Replacment order, return inspection. | Replacment order, return inspection. | Replacment order, return inspection. | Replacment order, return inspection. |
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Return inspect credit | Return Inspection, Approval, Credit |
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| Return Inspection, Approval, Credit | Return Inspection, Approval, Credit | Return Inspection, Approval, Credit | Return Inspection, Approval, Credit |
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Return inspect Replace | Return Inspection, Approval, Replacement Order |
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| Return Inspection, Approval, Replacement Order | Return Inspection, Approval, Replacement Order | Return Inspection, Approval, Replacement Order | Return Inspection, Approval, Replacement Order |
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Replace only |
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| Replacement order | Replacement order |
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Send Correct item - return incorrect item | Replacement order, Return Inspection, Approval | Replacement order, Return Inspection, Approval | Replacement order, Return Inspection, Approval |
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Return only |
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| Inspect Return | |
Invoice only |
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| Order and associated invoice for additional items created | |
| Return and Send Alternate | Return Inspection, Approval, Replacement order | Return Inspection, Approval, Replacement order | Return Inspection, Approval, Replacement order |