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Table of Contents

Table of Contents

Excerpt

Overview

When orders are packed and sent on the truck for delivery - but the customer does not take delivery and the truck returns with the order onboard - the order needs to be rolled back

Users require the secure feature "can rollback sales orders"

Rollback from the delivery confirmation screen

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Choose reason and if the order is to be rolled back or moved to another waybill

Find the order

Rollback the order

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You will be asked to confirm the rollback

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The Rollback Actions

Note

The Invoice will NOT be deleted - a Credit note will be created

The stock will be moved back to the default return bays

Journals will be created for the rolled back stock - see on back of Sales Order

The Audit Trail of the Order will be updated

The Order will be in Plan Status

Put away the stock



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