SaaSplications support allows users to log issues directly from the system
Support Flows
Flow dashboard
Filters
Customer
Person
Grid > right click to move up or down
Swim lanes | Defining (defining, estimate) | Ready (Defined) | In Progress | Test | Document |
|---|---|---|---|---|---|
Unread | MM-123 want more help | ||||
FK-123 need help here | |||||
Estimate Required | BD-223 Integration with xyz | ||||
SS-123 new shuttle screens | |||||
Urgent | FK-111 store checklists (4hr) | FK-112 Store batches (2hr) | MM-112 warehouse movements | SS-22 pickups screen | |
Issue Dashboard for customers (Qty by employee)
Can multi-select priority Filter
Can filter Billable flag
Can filter “Awaiting customer”
Customer | Urgent | Top3 | High | Normal | When time | Total |
Employee 1 | 1 | 3 | 12 | 40 | 56 | |
Employee 2 | 10 | 5 | 15 | |||
etc | ||||||
Totals | 71 |
Issue Prioritisation (customer filtered to only them as customer
Customer filter for internal staff
able to move issues up / down
Unread at top
Customer priority planner Priority | Creator | Ref# | Name | Status | Billable $ |
1 | Harry B | FK1234 | Website integration via ftp | in progress | $5,000 |
2 | Sarah T | Move to 12 | |||
3 | Move to 3 |
Once logged in System > Support System
Can enter new issues
Can review existing issues