Table of Contents
Overview
When orders are packed and sent on the truck for delivery - but the customer does not take delivery and the truck returns with the order onboard - the order needs to be rolled back
Users require the secure feature "can rollback sales orders"
Rollback from the delivery confirmation screen
Choose reason and if the order is to be rolled back or moved to another waybill
Find the order
Rollback the order
You will be asked to confirm the rollback
The Rollback Actions
The Invoice will NOT be deleted - a Credit note will be created
The stock will be moved back to the default return bays
Journals will be created for the rolled back stock - see on back of Sales Order
The Audit Trail of the Order will be updated
The Order will be in Plan Status
Put away the stock
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