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Confirming a Session

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Created by Paul Sawkins , last modified on 14, Feb, 2023

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Automated SMS service

Initially manual
Moving to 8am every day automated
1. Yes or y is considered a confirmation
  1. confirmed badge will show on the booking
2. any other response will tick the “Problem” flag and add text to the booking notes from the reply
  1. Problem badge will show on the booking

No response to SMS

Clinic phone manually used

open session and sms customer or email customer

Configurations

Config settings to configure SMS & email reminders:

TherapySessionSMSAllowResend - the number of hours after which SMS resend is allowed
TherapySessionSMSDayOffset - the number of days prior to the therapy session to send an SMS reminder
TherapySessionEmailDayOffset - the number of days prior to the therapy session to send an Email reminder

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