Proposal

• If a therapist has a waitlist for a therapy

• If a session becomes available (new roster or cancellation / move)

• Then that session is set to “Waitlist”

• Contact waitlist members until one answers / accepts

• Take them through the POS to pay for the deposit and lock the booking

• Alternatively can remove “waitlist”

• Alternatively can manually add a person not on the waitlist

• Currently a manual process managed by a spreadsheet and admin team calling and texting clients in the order they appear on the spreadsheet. Fine to remain this way until after go live and can be a later fix.

• Two practitioners currently have long waitlists