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Using Tyro Credit Card (Card Present) Terminals in POS
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Tyro Terminal SetupYour Tyro Account setup is outside the scope of this help.
Tyro |
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has software that is installed on your computer that their machine talks to |
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SaaSplications Software
SaaSplications software will need to be setup and paired with the terminal
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Troubleshooting Tyro issuesIssues taking payments may be for a number of reasons - the key information we need is the Tyro Logs on the machine. These tell us every request our system made of the Tyro terminal and every response they provided. We need these captured on the day of the problems. An examples issue is - timeout from the Tyro Server (we allow 15 seconds)
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SaaSplications Setup
Setup and pair with the terminal
Pairing: System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (Tyro settings button appears) > Tyro Settings
IF this machine previously had a different terminal paired - then use the button: clear browser cache.
Enter the MID And TID in the machine (this will be validated)
Set Production / Test mode or simulator mode (affects the tyro account impacted)
Pair Terminal button
Request Terminal Info
Integrated Receipts - Ticked if SaaSplications is printing the receipts (SaaSplications POS prints receipts so choose this when using POS)
Print Merchant Copy receipts - used when a tyro machine is not connected to a POS - if using POS then = Unticked
Integrated Surcharge - if your Tyro account has been setup to take a surcharge or not
Troubleshooting Tyro issues
Issues taking payments may be for a number of reasons - the key information we need is the Tyro Logs on the machine. These tell us every request our system made of the Tyro terminal and every response they provided. We need these captured on the day of the problems.
An examples issue is - timeout from the Tyro Server (we allow 15 seconds)
System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (Tyro settings button appears) > Tyro Settings
Button: Show Tyro Logs for this machine for this pairing (note this may be a large file - email it to us)
Button: Show SaaSplications Logs for today - this is the SaaSplications local logs
Tyro in use - collecting settlement files
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Tyro in use - comparing system journals with Tyro Transactions
Tyro provides settlement files - all transactions taken by a terminal for a date.
SaaSplications provides a way to (1) capture these files and (2) compare them with the system created journals
Why ? so you can find examples where a user may have used the tyro machine and not put the sale through the POS
Tyro Settlement payment is daily
Tyro settles end of day every day in a single account for every MID across all TID’s
so this is the expected amount into your bank (less fees if you are not using surcharging)
Tyro closes the settlement at midnight every night
Settlement files are therefore not available until the next day
SaaSplications Batch is daily
SaaSplications groups Tyro journals into a batch for the day (per MID)
Used for bank reconciliation
A new batch is created at the first transaction after midnight
Tyro provides reconciliation files
Used to compare what SaaSplications recorded VS what Tyro recorded
Each file must be requested by TID from Tyro
The file is not available until after midnight - hence not available until the next day
The file can only be requested by the terminal used
When you open the POS AND have a paired Tyro Machine on your computer
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