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  1. eWay will not send you a transaction for every individual transaction - they will instead send a lump of money 2x per day based on your overall transactions.  

    1. So we need to group together all the transactions eWay has told us have been successful into a single $ value that we expect to see go into your bank.  

    2. For this reason we batch together all credit card transactions into a "Batch" using the cut-off times told to us by eWay.

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Using Tyro Credit Card (Card Present) Terminals in POS

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Tyro Terminal Setup

Your Tyro Account setup is outside the scope of this help.

  • However be aware that you can setup a surcharge in Tyro that is added to the amount the POS requests (a percentage)

  • eg:

    • The POS asks for $100 on credit card XXX

    • The Tyro response will be $100 plus $x of surcharge

    • The POS transaction will adjust to add the surcharge to the invoice and customer receipt

Tyro has software that is installed on your computer that their machine talks to

  • Without this the POS cannot communicate with the Tyro Terminal.

  • This comes from Tyro

  • Some tyro terminology

    • MID = Merchant ID = bank account Tyro is putting the money into (setup in Tyro system)

    • TID = Terminal ID = Tyro machine being used

    • Surcharge = a % that can be added by Tyro to any $ card request and listed separately as a cc surcharge

    • Settlement file = a file with all transactions for a Date and MID and TID provided from Tyro records

Troubleshooting Tyro issues

Issues taking payments may be for a number of reasons - the key information we need is the Tyro Logs on the machine. These tell us every request our system made of the Tyro terminal and every response they provided. We need these captured on the day of the problems.

An examples issue is - timeout from the Tyro Server (we allow 15 seconds)

  • System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (Tyro settings button appears) > Tyro Settings

    • Button: Show Tyro Logs for this machine for this pairing (note this may be a large file - email it to us)

    • Button: Show SaaSplications Logs for today - this is the SaaSplications local logs

Setup the bank account

The bank account needs to be

  1. The default bank account for Both (Debtor and Creditor)

  2. Have the Merchant ID (MID) set for Tyro

Note: If this is NOT configured then the terminal AND a terminal with a non matching MID

  • will still still capture transactions

  • ie if a store has a MID setup as 12345. Then a manager walks in with a Tyro terminal setup with MID of 12222 and logs in to the store

    • they CAN take a transaction using their Tyro terminal

    • That transaction WILL be recorded in the store batch

    • That terminal WILL NOT upload a reconciliation file (MID does not match)

  • will NOT upload reconciliation files.

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SaaSplications Setup for Tyro Terminals

Setup and pair with the terminal

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