Content Comparison

Tyro Terminal

Notes

Your Tyro Account setup is outside the scope of this help.

eg:

Overview

Tyro is a cc capture machine linked to the computer being used (paired). It will have a MID (merchant ID) that links to your company and a TID (Terminal ID that indicates the unique terminal). When first used the MID is checked against the bank account MID and if the TID is not recorded as used before the bank account details are updated with the additional TID. The POS sends requests to the terminal (which responds with approvals / rejections etc) and the responses cause the POS to continue. Where a response is not received quickly the POS will indicate a time out. When the POS is opened by a machine with a paired Tyro terminal - reconciliation files for any of the last 60 days that have not been collected are attached to the appropriate batches and any discrepancies are emailed. Every day any discrepancies are emailed for the previous day.

Surcharging

• Be aware that you can setup a surcharge in Tyro that is added to the amount the POS requests (a percentage)

• eg:

  • The POS asks for $100 on credit card XXX

  • The Tyro response will be $100 plus $x of surcharge

  • The POS transaction will adjust to add the surcharge to the invoice and customer receipt

• There are two possible modes - set on GL Control > Sales > Credit Card Surcharge

  • Tyro keeps the money as their fee (Direct to Provider)

    • the customer is kept informed but the payment journal does not need to change

  • You get the money from Tyro (Direct to Bank) - tyro charges you instead a flat monthly fee.

    • In this case the financial journal will have an additional line added for the surcharge taken from the customer.

Tyro connects to the machine

Tyro has software that is installed on your computer that their machine talks to

• Without this the POS cannot communicate with the Tyro Terminal.

• This comes from Tyro

• Some tyro terminology

  • MID = Merchant ID = bank account Tyro is putting the money into (setup in Tyro system)

  • TID = Terminal ID = Tyro machine being used

  • Surcharge = a % that can be added by Tyro to any $ card request and listed separately as a cc surcharge

  • Settlement file = a file with all transactions for a Date and MID and TID provided from Tyro records

Troubleshooting Tyro issues

Issues taking payments may be for a number of reasons - the key information we need is the Tyro Logs on the machine. These tell us every request our system made of the Tyro terminal and every response they provided. We need these captured on the day of the problems.

An examples issue is - timeout from the Tyro Server (we allow 15 seconds)

• System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (Tyro settings button appears) > Tyro Settings

  • Button: Show Tyro Logs for this machine for this pairing (note this may be a large file - email it to us)

  • Button: Show SaaSplications Logs for today - this is the SaaSplications local logs