Change the 'Stop Supply Minimum Amount Outstanding' value from the default if required.
- This is the minimum amount that the debtor can have outstanding (out of terms) and not have Stop Supply set.
- The default can be changed by selecting 'Save x as Default Stop Supply Minimum Amount Outstanding' from the Action menu.
Change the 'Out Of Terms Days Grace' value from the default if required.
- This is applied to the due date when calculating the debtors ageing totals to give them some grace.
- The default can be changed by selecting 'Save x as Default Out Of Terms Days Grace' from the Action menu.
Select 'List all customers out of terms (with Grace Days)' from the Action menu to show the customers who will be affected by the following action. (This step is optional.)
Select 'Put all customers out of terms on stop supply (with Grace Days)' to set Stop Supply for eligible customers.
- Note that customers with a Rating of 1 (far right column of above list , and Debtor Maintenance form, Debtors tab, Extended Attributes, Special Terms) will not have stop supply set on.

The host company must have the 'Auto Off Credit Hold' check box on the Maintain Host Company form (Administration menu, Host Company, General tab, Extended Attributes, Sales/Credits/Stop Supply) ticked.
Either a debtor payment or a debtor credit note or an allocation to a debtor journal is saved.
The customer's outstanding debt (without grace) after the payment, credit or allocation is equal to or less than the 'Stop Supply Minimum Amount Outstanding' default value.
The customer, and the customer's parent, if any, is not 'Stop Supply Locked' (see below). (A customer has a parent if the 'Invoice My Parent Company' check box (Debtors tab, Extended Attributes, Special Trading Terms) is ticked and a Parent Company is selected on their Company form, ???, General tab, Additional Information, Owners)

Stop Supply Locked

If a customer is on Stop Supply then Stop Supply can be locked for that customer.

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Stop Supply is locked if the Debtor has a status of 'Hold', 'Collect Only' or 'Archived'.

Used to prevent Stop Supply being set off or sales orders unheld except by authorised users.
Can only be set on if customer is on Stop Supply.
Can only be set on or off by a user with a role that includes the secure feature 'Can Lock Credit Hold'.
On the Debtor Maintenance form, Advanced Debtors tab, Maintenance Extended Attributes, Additional/Status, Status menu, select 'Lock Stop Supply for Customer Name' and Save.

Used when we cease trading with a customer.
Payments can still be received but new orders will be held with no way to unhold them.
No debtor changes can be saved.
Can only be set on or off by a user with a role that includes the secure feature 'Can maintain archived debtors'.
On the Debtor Maintenance form, Debtors tab, Extended Attributes, Additional/Status, Status menu, select 'Collect only' or 'Archive' and Save.

Stop Supply can be unlocked.

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The same authority that is required to lock is required to unlock. Unlocking is performed in the same way.

Sales Order Hold Status

Any status change of an order, including to and from Hold status, will be written to the order log.

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The order has Hold status.
The customer, and/or the customer's parent if any, are have 'Stop Supply LockedHold' status and the user has secure feature 'Can Lock Credit Hold' or
The customer, and the customer's parent if any, are not 'Stop Supply Locked' and the user has secure feature 'Can Maintain Credit Hold'.
(A customer has a parent if the 'Invoice My Parent Company' check box on their Debtor Maintenance form, Debtor tab, top centre, is ticked and a Parent Company is selected on their Company form, Company Details tab, bottom left.)
If the customer has 'Collect Only' or 'Archived' status then the order cannot be taken off hold.

When a customer is taken off Stop Supply any held orders will be unheld.

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