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Stop Supply is controlled by a check box, shown on the Debtor Maintenance form Maintenance form (Debtors menu, Debtor Maintenance), Debtor Debtors tab, labelled 'Stop Supply'.
- The Stop Supply check box will be disabled (greyed out) if:
- The logged in user does not have secure feature have secure feature 'Can Maintain Credit Hold'.
- The customer is 'Stop Supply Locked' (see below).
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Stop Supply can be set on for an individual debtor by a user with the secure the secure feature 'Can Maintain Credit Hold' clicking on the stop supply check box on the Debtor Maintenance form.
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- Change the 'Stop Supply Minimum Amount Outstanding' value from the default if required.
- This is the minimum amount that the debtor can have outstanding (out of terms) and not have Stop Supply set.
- The default can be changed by selecting 'Save x as Default Stop Supply Minimum Amount Outstanding' from the Action menu.
- Change the 'Out Of Terms Days Grace' value from the default if required.
- This is applied to the due date when calculating the debtors ageing totals to give them some grace.
- The default can be changed by selecting 'Save x as Default Out Of Terms Days Grace' from the Action menu.
- Select 'List all customers out of terms (with Grace Days)' from the Action menu to show the customers who will be affected by the following action. (This step is optional.)
- Select 'Put all customers out of terms on stop supply (with Grace Days)' to set Stop Supply for eligible customers.
- Note that customers with a Rating of 1 (far right column of above list, Debtor Maintenance form, half way down left side of Debtor tabDebtors tab, Extended Attributes, Special Terms) will not have stop supply set on.
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- The host company must have the 'Auto Off Credit Hold' check box on the Maintain Host Company form (Administration menu, Debtor Maintenance ), 'Stock / Sales' tab (half way down on right side, Host Company, General tab, Extended Attributes, Sales/Credits/Stop Supply) ticked.
- Either a debtor payment or a debtor credit note or an allocation to a debtor journal is saved.
- The customer's outstanding debt (without grace) after the payment, credit or allocation is equal to or less than the 'Stop Supply Minimum Amount Outstanding' default value.
- The customer, and the customer's parent, if any, is not 'Stop Supply Locked' (see below). (A customer has a parent if the 'Invoice My Parent Company' check box on their Host Company form, Debtor tab, top centre, box (Debtors tab, Extended Attributes, Special Terms) is ticked and a Parent Company is selected on their Company form, Company Details tab, bottom left.???)
Stop Supply Locked
If a customer is on Stop Supply then Stop Supply can be locked for that customer.
- The user must have secure feature 'Can Lock Credit Hold'.
- On the Debtor Maintenance form, Admin menu at the bottom of the formAdvanced tab, Maintenance menu, select 'Lock Stop Supply for Customer Name' and Save.
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- The user must have secure feature 'Can Lock Credit Hold'.
- On the Debtor Maintenance form, Admin menu at the bottom of the formAdvanced tab, Maintenance menu, select 'Unlock Stop Supply for Customer Name' and Save.
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