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P Sawkins (Unlicensed)

P Sawkins (Unlicensed)

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  1. None 
  2. Order Error = the sales order was entered incorrectly
  3. Delivery Error = the product was sent in error to this customer and was not on the sales order
  4. Goods Damaged (Not Delivered) = returned before being delivered to the customer
  5. Goods Damaged (Delivered)
  6. Defective Goods = some defect not related to delivery damage
  7. Short Dated Goods
  8. Wastage = the stock is considered wastage and the customer wants the supplier to remove it
  9. Product Recall

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RA Actions - Valid Reason/Action combinations

The following table shows the valid Reason/Action combinations: 

Action >

Reason V

Potential Reason
Replace Only
Credit Only
Replace-Return-Inspect
Return-send correct item
Return-Inspect-Credit
Return-Inspect-Replace
Return and Inspect
Invoice

Order Error

Sales order was entered incorrectly   XX   

Delivery Error

sent to customer but not on sales orderXX X  XX

Goods Damaged(Not Delivered)

Returned before customer receiptXX      

Goods Damaged(Delivered)

Returned after customer receiptXXX XX  

Defective Goods

Some defect not related to deliveryXXX XX  

Short-dated goods

Expiry date to short at time of deliveryXXX XX  

Wastage

Stock considered wasteXXX XX  
Product RecallSupplier recallXXX XX  

Activities that follow Actions

The following table shows what activities take place for each action.

Action
Potential Reason
Replacement order
Inspect before
next step
Credit
Inspect after
next step
Invoice
Replace Only X Xscrap 
Credit Only   Xscrap 
Replace-Return-Inspect X XX 
Return-send correct itemOrder ErrorItem wanted XX 
Return-send correct itemDelivery errorItem ordered XX 
Return-Inspect-Credit  XX  
Return-Inspect-Replace XXX  
Return and Inspect    X 
Invoice     X
Note
  1. A Return Authorisation cannot include items with an Action of Invoice as well as items to be replaced. If this is required then create 2 separate Return Authorisations
  2. If a Return Authorisation is to be created for only items that were not in the original order, e.g. an item that was not ordered but was delivered, then click 'Create an empty RA to add items not in order'.

 

 

Cannot use units if no pack size and unit size not pack.  Eg Quantity unit of Pack, Pack size >1 if want to return a unit.  4x6 Pack can only return a 6Pack not a single bottle.  

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