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Client usually calls, sends an SMS or an email requesting to cancel their appointment.
Find session in calendar > right click > cancel session > enter reason notes and if fee to be waived
Within 3 hours possible take full payment
Room Renters within 3 hours normally require full fee, 3 hours to 24 is loss of deposit
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Cancellation when no deposit taken and no fee required
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Customer online cancelling an appointment
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Find the next session for the person searching by user
Cancellation options as per clinic
Review of recent cancellations + ability to over-ride cancellation fee decision (Reverse created credit note)
Later Therapist can waive fee if new booking in n days
Therapist to have a list of cancelled sessions
Fully paid
Deposit kept
Deposit Credited
Room Renter Therapist can:
- Reduce fee to zero or a reduced amount as long as a replacement booking made in n days
Replacement booking to check for possible credits
Not a room renter - cannot over-ride admin decision
Finding Cancelled Appointments for a person / date
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