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The fee (or balance after the deposit) can be collected immediately via the POS (or on the next visit)
Refunding the customer their money as they cancel
Normally customer is not in the clinic when they cancel
System will limit the refund to the amount taken for that
Default action is to create a credit note for future use
If the customer has a remembered card
Select from the remembered card
Refund fee is charged by default ( waive using tickbox)
use - “Refund Now Button”
If the customer does not have a remembered card
Enter the customer card details
tick if card is to be remembered
Refund fee is charged by default ( waive using tickbox)
use “Refund Now Button”
If the customer is in the clinic and their card is present
Refund fee is charged by default ( waive using tickbox)
Select “Refund via POS Checkout”
Clinic contacted to cancel the appointment
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