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Automated SMS service
SMS sending
Initially manual
Moving to 7am and 5pm every day automated
SMS Responses
Yes or y is considered a confirmation
confirmed green sms badge will show on the booking and confirmed is ticked
any other response will tick the “Problem” flag and add text to the booking notes from the reply
Problem badge will show on the booking
No response to SMS
Clinic phone manually used
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Config settings to configure SMS & email reminders:
SMS configurations
TherapySessionSMSAllowResend - the number of hours after which SMS resend is allowed
If you want to be able to resend SMS's regardless of config, either don't set TherapySessionSMSAllowResend or set it to 0 and it will be ignored (and SMS resending will be permitted)
TherapySessionSMSDayOffset - the number of days prior to the therapy session to send an SMS reminder (must be 1 or greater)Days before is configurable (config setting = TherapySessionSMSDayOffset )
Set as a comma separated list (3,2,1 > dated 3 days before, dated 2 days before, dated next day
SMS are only sent to customers (with a mobile number) with sessions that have NOT been confirmed
Email configurations
TherapySessionEmailDayOffset - the number of days prior to the therapy session to send an Email reminder (must be 1 or greater)
SMS Responses in Test Mode
To test sms responses results use test system and test mode.
You will have to enter the Sales Order Number into the sales order screen
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Reminder emails received - Click on here
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Respond Yes
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See the dashboard for email confirmed yes (green email )
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Respond No
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Need something like this on the dashboard like SMS No for Email No
See Dashboard with SMS No (Red)
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