Credit card numbers are never stored in the system - they are passed to eway or other credit card gateway

To confirm whether the API key and password combination is correct on the eway site. Please use the link, https://api.ewaypayments.com/soap.asmx, to confirm whether the API key and password combination is correct. Once you click on the link, you will be promoted to enter the username and password. The username is the API key and password is the password you use for that API key. If the API key and password combination is correct, it will load a Rapid API page, and it is not correct, it will refresh to a blank page prompting to enter the API key and password again.

If eWay response TIMEOUT is the result - the system will create the journal in a "Pending / Undeposited " status - as our system does not know if it did work and EWay did not tell us

If an error code is received

1. the transaction will not be created
2. The error codes will be visible in the transaction summary field (read only).  To interpret the error codes will require you to contact eway.

When a debtor is taken off stop supply - the sales rep will receive an automatic email with the subject line "Customer xxxxxxx has been taken off stop supply"