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The POS can use a known customer (who may have payment terms) or uses the generic cash customer. Every transaction is a separate transaction and will have individual GL journal lines in the system so very detailed reporting is possible.
Transactions
Any transaction in the system can be provided through the POS. Some examples
- Selling items - including serialised items, clothing, kits assembled on the spot etc.
- Configuring items - including equipment, food orders etc
- Returning items for credit or refund
- Renting items / renewing rentals
- Capturing repair information
- Booking jobs
Touchscreen
Many organisations use touch screen navigation for the POS to quickly find items bring lines into focus, expand images or go to more detail or step through wizards for selling or checkout.
Touchscreens can also be used to capture customer signatures where required - example contracted sales like rentals, repair agreements etc.
Cash Drawer
The cash drawer is connected via USB and opened using till transactions as required.
Cameras
Cameras are normally built into the windows screens - they can be used to capture images of products brought back by customers, repair or damage information, start of shift person photos etc.
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- Products for sale are added to the order
- Gift cards are captured to be used or purchased
- Loyalty cards will find the customer and hence the customers pricing, offers, terms etc will apply
Loyalty Management
Customer loyalty programmes take many forms - in essence they involve identifying a unique customer at the POS and then treating them differently.
- Earn / use points
- Special promotions or volume based discounts over time
- Using known information (eg shoe size, shirt size, preferred drink or food order, previous items purchased, delivery addresses, etc.) to facilitate the transaction
Fingerprint Scanners
Used to identify who entered a transaction, start and end of shift, approve transactions etc - see Fingerprint Scanners
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Where roster planning and shift actuals are managed by the system - start and end of shift can be captured and used for timesheet information. Pin, fingerprint scanner or camera photos can be used to capture authentication.
Reporting
Any reporting required at the POS can be provided. This includes sales, stock, averages, per unit time (hr, 15 mins etc), by salesperson, by category etc.
Some organisations have performance based bonus systems that are enhanced by POS reporting showing salespersons progress during the day.