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Default action is to create a credit note for future use that can be applied to other sessions and this avoids the refund fee
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If the customer is not in the clinic
Used when the customer calls up
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If the customer has a remembered card
Select from the remembered card
Refund fee is charged by default ( waive using tickbox)
use - “Refund Now Button”
If the customer does not have a remembered card
Enter the customer card details
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Refund fee is charged by default ( waive using tickbox)
Select “Refund via POS Checkout”
Refund Journal will be created (set to “Pending”) and autoapply in the POS
Refund Journal
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Clinic contacted to cancel the appointment
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