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  1. eWay will not send you a transaction for every individual transaction - they will instead send a lump of money 2x per day based on your overall transactions.  

    1. So we need to group together all the transactions eWay has told us have been successful into a single $ value that we expect to see go into your bank.  

    2. For this reason we batch together all credit card transactions into a "Batch" using the cut-off times told to us by eWay.

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Using Tyro Credit Card (Card Present) Terminals in POS

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Tyro Terminal

Setup

Notes

Your Tyro Account setup is outside the scope of this help.

  • However be aware that you can setup a surcharge in Tyro that is added to the amount the POS requests (a percentage)

  • eg:

    • The POS asks for $100 on credit card XXX

    • The Tyro response will be $100 plus $x of surcharge

    • The POS transaction will adjust to add the surcharge to the invoice and customer receipt

Tyro has software that is installed on your computer that their machine talks to

  • Without this the POS cannot communicate with the Tyro Terminal.

  • This comes from Tyro

  • Some tyro terminology

    • MID = Merchant ID = bank account Tyro is putting the money into (setup in Tyro system)

    • TID = Terminal ID = Tyro machine being used

    • Surcharge = a % that can be added by Tyro to any $ card request and listed separately as a cc surcharge

Troubleshooting Tyro issues

Issues taking payments may be for a number of reasons - the key information we need is the Tyro Logs on the machine. These tell us every request our system made of the Tyro terminal and every response they provided. We need these captured on the day of the problems.

An examples issue is - timeout from the Tyro Server (we allow 15 seconds)

Overview

Tyro is a cc capture machine linked to the computer being used (paired). It will have a MID (merchant ID) that links to your company and a TID (Terminal ID that indicates the unique terminal). When first used the MID is checked against the bank account MID and if the TID is not recorded as used before the bank account details are updated with the additional TID. The POS sends requests to the terminal (which responds with approvals / rejections etc) and the responses cause the POS to continue. Where a response is not received quickly the POS will indicate a time out. When the POS is opened by a machine with a paired Tyro terminal - reconciliation files for any of the last 60 days that have not been collected are attached to the appropriate batches and any discrepancies are emailed. Every day any discrepancies are emailed for the previous day.

Surcharging

  • Be aware that you can setup a surcharge in Tyro that is added to the amount the POS requests (a percentage)

  • eg:

    • The POS asks for $100 on credit card XXX

    • The Tyro response will be $100 plus $x of surcharge

    • The POS transaction will adjust to add the surcharge to the invoice and customer receipt

  • (warning)There are two possible modes - set on GL Control > Sales > Credit Card Surcharge

    • Tyro keeps the money as their fee (Direct to Provider)

      • the customer is kept informed but the payment journal does not need to change

    • You get the money from Tyro (Direct to Bank) - tyro charges you instead a flat monthly fee.

      • In this case the financial journal will have an additional line added for the surcharge taken from the customer.

Tyro connects to the machine

Tyro has software that is installed on your computer that their machine talks to

  • Without this the POS cannot communicate with the Tyro Terminal.

  • This comes from Tyro

  • Some tyro terminology

    • MID = Merchant ID = bank account Tyro is putting the money into (setup in Tyro system)

    • TID = Terminal ID = Tyro machine being used

    • Surcharge = a % that can be added by Tyro to any $ card request and listed separately as a cc surcharge

    • Settlement file = a file with all transactions for a Date and MID and TID provided from Tyro records

Troubleshooting Tyro issues

Issues taking payments may be for a number of reasons - the key information we need is the Tyro Logs on the machine. These tell us every request our system made of the Tyro terminal and every response they provided. We need these captured on the day of the problems.

An examples issue is - timeout from the Tyro Server (we allow 15 seconds)

  • System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (Tyro settings button appears) > Tyro Settings

    • Button: Show Tyro Logs for this machine for this pairing (note this may be a large file - email it to us)

    • Button: Show SaaSplications Logs for today - this is the SaaSplications local logs

Setup the bank account

The bank account needs to be

  1. The default bank account for Both (Debtor and Creditor)

  2. Have the Merchant ID (MID) set for Tyro

  3. When a terminal is first used in a store

    1. System checks that the MID is correct and does not allow incorrect MID to transact - warns user

    2. System checks if the TID is already recorded against the bank account - if not it is added with the user login details that first used it

Note: If MID is NOT configured then the terminal match is not checked

  • Terminal can still capture transactions

  • ie if a store has a MID setup as 12345. Then a manager walks in with a Tyro terminal setup with MID of 12222 and logs in to the store

    • they CANNOT take a transaction using their Tyro terminal

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SaaSplications Setup for Tyro Terminals

Setup and pair with the terminal

  • Pairing: System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (

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  • Button: Show Tyro Logs for this machine for this pairing (note this may be a large file - email it to us)

  • Button: Show SaaSplications Logs for today - this is the SaaSplications local logs

SaaSplications Setup

Setup and pair with the terminal

  • Pairing: System > System Settings (Advanced TAB) > Card Present EFTPOS provider (Tyro) (Tyro settings button appears) > Tyro Settings

    • IF this machine previously had a different terminal paired - then use the button: clear browser cache.

    • Enter the MID And TID in the machine (this will be validated)

    • Set Production / Test mode or simulator mode (affects the tyro account impacted)

    • Pair Terminal button

    • Request Terminal Info

  • Integrated Receipts - Ticked if SaaSplications is printing the receipts (SaaSplications POS prints receipts so choose this when using POS)

  • Print Merchant Copy receipts - used when a tyro machine is not connected to a POS - if using POS then = Unticked

  • Integrated Surcharge - if your Tyro account has been setup to take a surcharge or not

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Tyro in use - comparing system journals with Tyro Transactions

Tyro provides settlement files - all transactions taken by a terminal for a date.

  1. SaaSplications provides a way to (1) capture these files and (2) compare them with the system created journals

  2. Why ? so you can find examples where a user may have used the tyro machine and not put the sale through the POS

Tyro Settlement payment is daily

  1. Tyro settles end of day every day in a single account for every MID across all TID’s

    1. so this is the expected amount into your bank (less fees if you are not using surcharging)

    2. Tyro closes the settlement at midnight every night

      1. Settlement files are therefore not available until the next day

SaaSplications Batch is daily

  1. SaaSplications groups Tyro journals into a batch for the day (per MID)

    1. Used for bank reconciliation

    2. A new batch is created at the first transaction after midnight

Tyro provides reconciliation files

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Used to compare what SaaSplications recorded VS what Tyro recorded

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Each file must be requested by TID from Tyro

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The file is not available until after midnight - hence not available until the next day

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  • Tyro settings button appears) > Tyro Settings

    • IF this machine previously had a different terminal paired - then use the button: clear browser cache.

    • Enter the MID And TID in the machine (this will be validated)

    • Set Production / Test mode or simulator mode (affects the tyro account impacted)

    • Pair Terminal button

    • Request Terminal Info

  • Integrated Receipts - Ticked if SaaSplications is printing the receipts (SaaSplications POS prints receipts so choose this when using POS)

  • Print Merchant Copy receipts - used when a tyro machine is not connected to a POS - if using POS then = Unticked

  • Integrated Surcharge - if your Tyro account has been setup to take a surcharge or not

...

Comparing system journals with Tyro Transaction history

Tyro provides settlement files - all transactions taken by a terminal for a date.

  1. Tyro settles end of day every day in a single account for every MID across all TID’s so this is the expected amount into your bank (less fees if you are not using surcharging)

  2. Tyro closes the settlement at midnight every night

    1. Settlement files are therefore not available until the next day

SaaSplications provides a way to

  1. capture the settlement files

  2. compare them with the system created journals

  3. Why ? so you can find examples where a user may have used the tyro machine and not put the sale through the POS

SaaSplications Journal Batch for Tyro is daily

  1. SaaSplications groups Tyro journals into a batch for the day (per MID)

    1. Used for bank reconciliation

    2. A new batch is created at the first transaction after midnight

Tyro settlement files

Used to compare what SaaSplications recorded VS what Tyro recorded

  1. Each file must be requested by TID from Tyro

  2. The file is not available until after midnight - hence not available until the next day

  3. The file can only be requested by the terminal used

When a Terminal is used every day

The file is requested “silently” by the system for you each day….

  1. When you open the POS AND have a paired Tyro Machine on your computer

    1. SaaSplications checks the if the MID paired to your machine is the MID setup on the default bank account of the host company you are accessing

      1. If it is - then SaaSplications will silently collect a reconciliation file for the previous day (if one exists) and attach it to the banking batch for that date

When a terminal has not been used for some time

When you have not used a TID for some time and need to collect missing files

  1. When you open the POS AND have a paired Tyro Machine on your computer

    1. SaaSplications checks the if the MID paired to your machine is the MID setup on the default bank account of the host company you are accessing

    1. If it is - then SaaSplications will collect a reconciliation file for the previous day (if one exists) and attach it to the banking batch

      1. if it is - the POS cash count > Settlement TAB > lists dates this MID and TID did not collect settlement files

Moving Terminals from Store to Store

If a terminal (Tyro TID) changes stores (the MID changes) - then the reconciliation file

Tyro in use in the POS

During a POS transactions

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