...
You can search for debtors at different statuses using the filter on the Reports tab
End Dating a Debtor
An end date can be:
- In the future - you know when they will stop trading
- A warning will show on Sales Orders
- A warning will show when the Debtor is Retrieved in the Debtor form
- In the past - you are cleaning up
- immediately changes the debtor status to "Collect Only" if they owe money
- Sets Stop Supply on
- Changes the status to "Archived" if their is no outstanding debt - or when the debt is has been paid
- Current date
...
Note |
---|
End Date can only be set by a user with Secure Feature Can Maintain Archived Debtor Removing an end date is done from the Status Menu and can only be done by a user with Secure Feature "Can Maintain Archived Debtor"
|
Telesales Followup
Sometimes you would like to win the debtor back as a customer and stay in touch - create a telesales followup
...
A followup call will be created for the Telesales Dashboard
Collect Only Status
Collect Only indicates that no orders can be shipped and no returns processed.
...
- Debtor Payment
- Debtor Credit Note
- Debtor General Journal (if user has Secure Feature "Can Maintain Archived Debtors")
...
- Choose a different sales rep or none in the dropdown and use the menu > Actions > Status > Update Sales Rep
- Re-instate a debtor from Collect Only status
Archived Status
Archived Debtors are not visible in the system normally
Users with Secure Feature "Can Maintain Archived Debtors"
...
To change the status of an Archived Debtor - user must have the secure feature
Reverting to Lead Status
A debtor from any status can be reverted to a lead status. Normally this might ocour if they have been dormant for a while
...