Automated SMS service

1. Initially manual

2. Moving to 7am and 5pm every day automated

   1. Yes or y is considered a confirmation

      1. confirmed green sms badge will show on the booking and confirmed is ticked

   2. any other response will tick the “Problem” flag and add text to the booking notes from the reply

      1. Problem badge will show on the booking

No response to SMS

Clinic phone manually used

open session and sms customer or email customer

No - if they didn’t respond to the automated sms it is time to ring them

We should put the email address and mobile phone number on the screen beside the client

Configurations

Config settings to configure SMS & email reminders:

1. TherapySessionSMSAllowResend - the number of hours after which SMS resend is allowed

   1. If you want to be able to resend SMS's regardless of config, either don't set TherapySessionSMSAllowResend or set it to 0 and it will be ignored (and SMS resending will be permitted)

2. TherapySessionSMSDayOffset - the number of days prior to the therapy session to send an SMS reminder (must be 1 or greater)

3. TherapySessionEmailDayOffset - the number of days prior to the therapy session to send an Email reminder (must be 1 or greater)