Problems logging in

See detailed instructions below.

If you are having problems logging in

Can you see the internet?

1. First check that you can see the internet
   1. If you cannot see the internet you will not be able to connect to the system

Can others login?

1. If others can login the problem is on the machine
   1. you may have an old version of the forms
      • Completely shut down the client on your machine and restart
      • If you get a download update - this should fix the problem
2. The Pointer may have changed in system preferences
   • Check "System -> Preferences" and ensure the "WCF Endpoint" is: binaryssl
   • If not change it and then restart the system

1. If you still cannot get in you may have clicked "Skip" on an update so you need to remove the download and re-install
   • Add/Remove Programs - Remove "Business Suite for xxx" publisher "SaaSplications"
2. #* Re-download the program from the loggin in link

None of the above works?

1. #* If others cannot login then it may be a problem with the system - call us or log an issue