If you are logging into a portal

Employee Portal > check if you still have access to the system
1. Only admin users or users with employee access can update the user logins or reset passwords
Customer/Supplier Portal > contact your customer representative to see if you still have access

There are a couple of places this can be checked

The customer or supplier needs to be ticked as "Allow Login" for any contact to get a login
The contact needs to be ticked as "Allow Login" and have an appropriate role (determines the screens and secure features)
The contact person login code and password may need to be reset (does not require admin rights)

If you are using the high performance WPF Forms

Gliffy Diagram

First check that you can see the internet
1. If you cannot see the internet you will not be able to connect to the system
Note that on the navigator is a ping result that shows if you are not connected

The version number is shown here: (System > About)

Note: Client for Windows > Use the link if you need to re-install (after removing the current installation using add/remove programs)

Completely shut down the client on your machine and restart

Check "System -> Preferences" and ensure the "WCF Endpoint" is: binaryssl

If not change it and then restart the system

If you still cannot get in you may have clicked "Skip" on an update > you need to remove the download and re-install

If others cannot login then it may be a problem with the system - call us or log an issue