Returns or replacement of unsold clothing season

Returns or replacement of unsold stock is common at the end of a season and is a special type of Return Authorisation for the following reasons:

1. A lot of Articles need to be returned

2. A replacement order is required at least to the value of the stock being returned

Normally the Sales Rep is involved in this process and ensures that a higher value of replacement stock is taken than the stock being returned.

This process can be done in the Sales Rep Portal Module as well as directly via a Return Authorisation

Returns or replacement of unsold stock at the end of Clothing Seasons

1. Start a normal return

2. Select - "Season End" as the return type at the header level

   1. Select the season involved

   2. Confirm the confirmation message

3. The RA will populate with:

   1. A list of Articles shipped in the season

      1. De-select all Articles that are not involved

   2. If clothing

      1. A list of all styles shipped for the season

      1. Select colours involved

      2. Enter size counts into the Grid

   3. When finished select "Apply" and lines will be created on the Return Authorisation for each of the SKU's

      1. Grouped by Brand

         1. Grouped by Category

      2. Each line will be "credit for replacement only"

   4. Select the Freight method

      1. The return will cartonise and provide a freight estimate using Outbound Freight Booking Module functionality

   5. A replacement order will then be created

      1. The replacement order will show the total value for the credit

      2. Enter items until the credit is consumed

4. The return items will be received

5. The return items will be inspected

   1. Decision made

      1. accept return

      2. reject return send back to customer

6. Credit available then finalised and applied to replacement order.