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Table of Contents

A vehicle travelling to a destination may carry people who have purchased different tours and have different inclusions in their journey.

  • For example a bus to the Gold Coast may have some people who are going to the water park and some that are not.

Each Tour Definition includes the inclusions for that tour code as services that are provided (and will have to be paid for).  

  • Examples include lunches, tickets to venues and accommodation.

Each Tour Definition has standard pricing for Adults, Children etc including pricing for multiple bookings if required.  

  • Note that commissions may adjust the tour prices when they are sold via agencies.

Tours can be AM/PM, single of Multi-day tours. 

Tour Definitions

Link the Services that are purchased if a customer purchases this Tour

Special pricing and Agent Tour Codes

Setting up Branches

Branches are setup on the Host Company and used to limit visibility of users and enhance reporting in the system.  They are not required but might be used if the business operates a single ABN with multiple trading names.

See Host Company

Setting up Destinations

Destinations are used to group tours onto vehicles. see Shuttle Destinations

Setting up Suppliers

Setting up Suppliers

Suppliers are paid for services they provide to a tour - it may be a lunch or tickets for entry or accommodation

First Setup the Company as a Creditor.

Then enter Services for that Creditor

When will a tour be picked up

Tours often pickup from known destinations (known as route stops)

Flag a company as a Stop

To enable to Route stop on the company card - turn it on in the Host Company

The proposed route

The route has the number of minutes after starting that each stop will be reached.

Note the "On Demand Only" flag to indicate that the vehicle only visits if there are bookings to pickup.

The times vehicles depart on the Proposed Route

Vehicles start at a particular time and carry tours

AM / PM Tours vs full day / multi-day tours

Half day tours have a setting of AM or PM on the Tour

Vehicles depart at different times based on the Tours (AM/PM/Full day)

Bus Routes show the times different vehicles depart from the base - and the Route they follow.  

  • AM tours depart based on a A Tag in the Schedule
  • PM tours depart based on a P Tag in the schedule
  • All other tours depart based on a 1 Tag in the Schedule

Using the departure time and the route the system knows the expected pickup time to put on the booking

Setting up Prices for Tours

Standard prices are on the Tour Definition  

Note that Agent commissions may affect final sales prices

Tour Promotions - Bonus Tours

When a tour operator is offered bonus tours - the reference must be the same on the booking

If two bookings with the same reference are created - the pricing will use the promotion and the booking will appear in the list of bookings that used the promotion

Note - when looking at a booking - to find other bookings with the same reference using

Which will put them into a stack on the same screen (see nav at bottom of screen)

Tour Promotions - Commissions

When a Tour operator is offered a discounted price for the Tour

Managing Vehicles

To setup the Buses see Setting up Vehicle Assets for Hire.

Managing Drivers

Drivers are an Employee in the system that have the flag set as "Bus Driver"

Driver Rosters

Tour Operators drivers are very skilled and hence a roster a long time in advance is useful.  This roster is manually updated in advance

All Active Employees that are drivers will appear in the grid.

  1. Required = number of bus runs requiring a driver
  2. Rostered = Number of drivers "Working"
  3. Assigned = Number of drivers "Assigned" to runs

Fill in the Roster

The grid is respected when attempting to roster drivers on vehicles

  • If a driver is not flagged as Working they will not appear as an available driver when assigning drivers

Relevent details on the employee so they are on the roster

Some Employees will be on Leave

All leave and unavailability (unpaid leave) is configured from the person card by entering a leave record

 

Wholesale Agents

Debtors with a BPM role of "Booking Agent" - see BPM Role

Agent contacts are optional - and are contacts on the Debtor

Concierge

Is simply noted on the booking and not a role

Hotel

Sub agent

is a smart list based on previous sub agents for that booking agent only.

See Training

Tours Training

 

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