Correspondence explained

Table of Contents

Overview

You can send emails from the system attached to Debtors, Creditors, Companies, Persons and Transactions.  Normally you will select an email template - then modify it before sending it.

See also: Entering Email Templates

Sending emails

Navigate to the Correspondence Tab

Examples of navigation (note this is not an exhaustive list - just some examples).

When you get to the correspondence tab - you can review history

Sending a new email

Can edit the email and view the attachment before it is sent

Email addresses

Who is in the list of people that can be emailed? 

The list of email addresses that appear in the drop down:

1. The employee logged in (so can cc to themselves)
2. When sending to a debtor (or a debtor related transaction) - either person or company debtor
   1. All contacts at the Debtor with an email address
   2. Email address for the parent company
   3. IF this organisation is setup as "invoice my parent" 
      1. then the contacts with email address at the parent
      2. The email address at the Parent company
   4. IF this organisation is setup as "invoice my buying group" 
      1. the buying group debtor contacts with email addresses
      2. The buying group company email addres
3. When sending to a creditor
   1. The contacts with email addresses at the creditor
   2. The email address at the company
4. When sending to a person
   1. The email address on the person
5. When sending to a company
   1. The email address on the company
6. When sending to an employee
   1. The email address on the employee 
   2. and the email address on the person card for that employee

Where does the list of possible "From" addresses come from?

A default from email address can be set in Symbols Config - This from email address will always be listed as an option when composing an email on the Correspondence tab, labelled as 'Default'.

• A full email address can be specified as a symbols config with a key of 'FromEmailAddress', e.g. 'admin@mycompany.com.au'. This can be specified as a global or host company specific symbols config. 
• Alternatively, the first part of the address can be specified in the symbols config, e.g. 'admin'. In this case it will be appended with '@' followed by the domain name. 
  • The domain name is the web address without the 'www.' at the beginning, if any, and without the '/' at the end, if any, e.g. 'mycompany.com.au' from 'www.mycompany.com.au'. 
  • If there is no web address then the domain name will be taken as the string after the '@' symbol in the email address, e.g. 'mycompany.com.au' from 'enquiries@mycompany.com.au'. 
  • If there is no email address then the domain name will be made up of the host company search code + '.com', e.g. 'mycompany.com'.

The user sending the email will have their email address listed as a possible from email address

A from email address may come from the email template - see Entering Email Templates

Emails are also visible on the Employee card

Note that the email needs to have been sent to their employee email address or from the employee email address

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