Table of Contents
A vehicle travelling to a destination may carry people who have purchased different tours and have different inclusions in their journey.
- For example a bus to the Gold Coast may have some people who are going to the water park and some that are not.
Each Tour Definition includes the inclusions for that tour code as services that are provided (and will have to be paid for).
- Examples include lunches, tickets to venues and accommodation.
Each Tour Definition has standard pricing for Adults, Children etc including pricing for multiple bookings if required.
- Note that commissions may adjust the tour prices when they are sold via agencies.
Tours can be AM/PM, single of Multi-day tours.
Tour Definitions
Link the Services that are purchased if a customer purchases this Tour
Special pricing and Agent Tour Codes
Setting up Branches
Branches are setup on the Host Company and used to limit visibility of users and enhance reporting in the system. See Host Company
Setting up Destinations
Destinations are used to group tours onto vehicles. see Shuttle Destinations
Setting up Suppliers
Setting up Suppliers
Suppliers are paid for services they provide to a tour - it may be a lunch or tickets for entry or accommodation
First Setup the Company as a Creditor.
Then enter Services for that Creditor
When will a tour be picked up
Tours often pickup from known destinations (known as route stops)
Flag a company as a Stop
To enable to Route stop on the company card - turn it on in the Host Company
The proposed route
The route has the number of minutes after starting that each stop will be reached.
Note the "On Demand Only" flag to indicate that the vehicle only visits if there are bookings to pickup.
The times vehicles depart on the Proposed Route
Vehicles start at a particular time and carry tours
AM / PM Tours vs full day / multi-day tours
Half day tours have a setting of AM or PM on the Tour
Vehicles depart at different times based on the Tours (AM/PM/Full day)
Bus Routes show the times different vehicles depart from the base - and the Route they follow.
- AM tours depart based on a A Tag in the Schedule
- PM tours depart based on a P Tag in the schedule
- All other tours depart based on a 1 Tag in the Schedule
Using the departure time and the route the system knows the expected pickup time to put on the booking
Setting up Prices for Tours
Standard prices are on the Tour Definition
Note that Agent commissions may affect final sales prices
Tour Promotions - Bonus Tours
When a tour operator is offered bonus tours - the reference must be the same on the booking
If two bookings with the same reference are created - the pricing will use the promotion and the booking will appear in the list of bookings that used the promotion
Note - when looking at a booking - to find other bookings with the same reference using
Which will put them into a stack on the same screen (see nav at bottom of screen)
Tour Promotions - Commissions
When a Tour operator is offered a discounted price for the Tour
Managing Vehicles
To setup the Buses see Setting up Vehicle Assets for Hire.
Managing Drivers
Drivers are an Employee in the system that have the flag set as "Bus Driver"
Driver Rosters
Tour Operators drivers are very skilled and hence a roster a long time in advance is useful. This roster is manually updated in advance
All Active Employees that are drivers will appear in the grid.
- Required = number of bus runs requiring a driver
- Rostered = Number of drivers "Working"
- Assigned = Number of drivers "Assigned" to runs
Fill in the Roster
The grid is respected when attempting to roster drivers on vehicles
- If a driver is not flagged as Working they will not appear as an available driver when assigning drivers
Relevent details on the employee so they are on the roster
Some Employees will be on Leave
All leave and unavailability (unpaid leave) is configured from the person card by entering a leave record
Wholesale Agents
Debtors with a BPM role of "Booking Agent" - see BPM Role
Agent contacts are optional - and are contacts on the Debtor
Concierge
Is simply noted on the booking and not a role
Hotel
Sub agent
is a smart list based on previous sub agents for that booking agent only.
See Training